Operating Principles

Member Focus

We will recognize that members are the purpose of our work and will take personal responsibility to ensure that all members and potential members receive a timely, efficient, and courteous response to their needs.

Empowerment

We will empower knowledgeable people to take action and make decisions without fear.

Quality

We will commit to continuous improvement of our programs and services.

Fun

We will encourage humor and fellowship to create an environment where great things can take place.

Diversity

We will seek out, value and develop the capabilities of all people for the benefit of all concerned.

Accountability

We will expect that every unit and individual must have clear and measurable purposes: rewards and consequences will match performance.

Growth

We will establish an environment which fosters the development of individual and institutional growth to their fullest potential.

Innovation

We will remove all barriers to allow for the highest level of creativity, innovation, and flexibility to better serve our members.

Teamwork

We will work together, combining our ideas and skills to improve the quality of our work.

Integrity

We will always act in an ethical and honest manner in all dealings and relationships in and outside the organization treating everyone with courtesy, fairness, dignity, and respect.